Privacy & cookies.

Who is responsible for your information?

Electrophix is a partnership run by Irfan Gora and Yakub Adam at 8B Market Street, Heckmondwike, WF16 0JU. We are responsible for the personal information used to handle your enquiries and repairs. Contact electrophix@gmail.com or 01924 406676 with privacy questions.

Information we use and why

When you contact us or bring in a device, we use the contact details you provide, device details, reported faults, repair instructions, correspondence and payment or receipt records. We use this information to answer your enquiry, agree and complete the repair, contact you about collection and handle warranty requests. Our lawful basis is taking steps at your request before a contract, or performing our repair contract.

We retain accounting records to meet legal obligations. We also use necessary information to protect devices, secure our website, prevent misuse and handle complaints or legal claims. These are our legitimate interests, balanced against your privacy rights. If essential repair or contact information is not provided, we may be unable to carry out the requested work.

Device access and passcodes

Where device access is needed for diagnosis or testing, we discuss it with you. Please back up your device and remove information you do not want accessible where possible. Do not send passwords or device passcodes through the website enquiry form or WhatsApp.

Written repair receipts are kept in a secure cabinet accessible only to staff. Any written passcode is made completely unreadable once the repair is completed and the device has been collected. Access to device content is limited to what is necessary for the agreed repair and testing.

Website enquiries and service providers

The instant quote tool does not require your name or contact details. The other-device enquiry form prepares a message in WhatsApp or your email application; it does not submit an enquiry to our website database. You review and send the message using your chosen service.

Cloudflare hosts and protects this website and may process technical information such as IP addresses, requested pages and security events. We use Google email and WhatsApp for enquiries. Google sign-in and Cloudflare Access protect the staff area. Card payment providers process payments when you pay in store; the website does not take card payments.

We may share necessary information with these service providers, professional advisers or authorities where required by law. Their services may process information outside the UK. The applicable provider terms describe their international-transfer safeguards, including recognised adequacy arrangements or contractual protections. You can contact us for details relevant to your enquiry.

Read the privacy information from Cloudflare, Google and WhatsApp. Links to maps and social profiles open external services governed by their own privacy notices.

How long information is kept

Repair receipts needed for tax records are retained for at least five years after the 31 January submission deadline for the relevant tax year, and longer where a legal requirement or unresolved matter requires it. Paper receipts are then securely destroyed by incineration. Passcodes are made unreadable at collection rather than being retained for that period.

Enquiry messages, repair correspondence and security records are kept only as long as needed to answer the enquiry, provide the repair or warranty, resolve disputes, meet legal requirements or investigate security issues. Retention depends on whether a repair proceeds and whether an outstanding matter requires the information.

Cookies

We have not added advertising trackers or optional analytics cookies to this website. The quote tool keeps your selections in the current page and does not require a customer account. Security services and staff sign-in may use necessary cookies. Maps, social media and WhatsApp are links rather than embedded feeds; those services may use cookies when you visit them. If we introduce optional tracking, we will update this notice and request consent where required.

Your rights

Depending on the circumstances, you can request access to or correction of your personal information, deletion, restriction of processing or a portable copy. Some records must be retained to meet legal obligations.

You can object to processing based on our legitimate interests. Contact us using the details above to exercise your rights. Where we rely on consent, you can withdraw it without affecting earlier lawful processing. We do not make decisions about you with legal or similarly significant effects solely by automated means.

You may complain to the Information Commissioner’s Office. You can also contact us first so we can try to resolve your concern.